Actions and OpinionsOne who lacks in actions often makes up for it in opinions.I have come to this perspective after several years of analyzing the process of building new programs. The great team builders of the world have managed to overcome this phenomenon, and I hope to invoke a practical lesson for my daily life from this observation. To illustrate, ask yourself how often you have heard someone begin a sentence with, "you know what the problem is"? Then ask yourself how many times the person expressing the problem is the person that is accountable for the process they are criticizing?
In many respects, one can appreciate that 'doers' are less critical of other 'doers' than they are of 'non-doers'. This is not to say that persons who are proficient in the skills of observation, managing, or planning are not of value to the process or the outcomes of a program's objective. Quite the contrary. It is to say, however, that in general, I see more opinions about 'what needs to be done' emerging from the 'non-doer' group than the 'doer' group. When the opinion makers do not have a realistic conceptual framework about the amount and quality of
action that is required to executed their opinions, I typically observe a negative impact on the overall program. On the other hand, when the opinion makers have intimate knowledge of the actions required to complete an objective, I typically see a positive impact on the program / objective outcomes. I have found the advice I receive from those 'in the trenches' is far more valuable than the advice I receive from those looking into the trenches from their comfortable perch. So I find myself selecting advisors that are themselves 'doers' (rather than fully accomplished 'non-doers').
Here is the twist. Unfortunately, the persons in the trenches are far less likely to offer criticism of the process into which their reputation and performance evaluation is vested than those who have nothing to lose (in terms of personal performance evaluation) by criticizing the actions of thow who are in the trenches. So the trend is for those who's opinion I value most to be the least vocal in providing the necessary advice to improve the outcomes. So how did the great team builders of the unvererse overcome this phenomenon?
I must believe they innately developed a process for screening advice into 'wow-that's useful' and 'what a crock' categories and subsequently developing their team into a unified group of 'doers'. In retrospect, I have been hitherto (unconsciously) utilizing the following questions as an advice metric when engaged in conversation about program activities. I hereafter plan on utilizing the questions more actively and overtly in my strategic planning efforts.
1. On what experiential basis is this person offering their advise?
- I have tried to..., In the process of doing......, When I do it this way......
OR- I have noticed...., If (John/Jane) would try to........., The problem I see is......
2. What level of involvement can this person have in implementing their own advice?
- I would like the responsibilities of....., If I only had ___ I could accomplish _____,
OR- I think we should (hire/assign/delegate) ________ to......., If only (John/Jane) would...
3. Is this advice intended to fulfill the person's personal agenda or intended to improve the organization/program?
- I have always (wanted, felt, intended, believed).....
OR- Since the program is striving to, ........
4. Is this person describing 'a problem' or advising 'how we might fix the problem'?
- The problem I see here....., The problem with ____ is _____
OR- If we (action statement), then we could (improve, enhance, etc) (objective outcome)
5. In what respect is this person a 'doer' in their performance achievements to date?
- Gifted/Talented achiever (Shooting star)
- Gifted/Talented under-achiever (Radioactive waste)
- Average Talent achiever (Best bang for the buck)
- Average Talent under-achiever (Resource sink)
- Below average talent achiever (Work horse)
- Below average talent under-achiever (Dead wood)
After I have had time to contemplate the answers to these questions, I usually feel like I can appropriately place the opinions that I am receiving into the strategic plans for the program, and when I look back on my life, I hope that I have asked "What can I
do to help you?" a whole lot more than I have asked "You know what the problem here is?"